In November, Capital Health experienced network outages due to a cybersecurity incident. At the time, Capital Health employees informed MercerMe that it was all hands on deck for a short period of time and then the breach was resolved. Capital Health now indicates that “all services are available at our facilities, all systems have been restored, and all operations have returned to normal.”
However, some of our readers have informed us that they have since had trouble logging into their Capital Health patient portals. We contacted Kate Stier, head of public relations at Capital Health who said:
“If someone is having problems logging on to our patient portal, please have them contact us directly and we will work with them to gain access.” Her contact info is:
Kate Stier, MA, Capital Health Director of Public Relations & Marketing Community Education
T-609.815.7687, [email protected]
From the Capital Health website:
Overview
What happened?
At the end of November, Capital Health became aware of a cybersecurity incident impacting its systems. Capital Health’s Information Technology team immediately began to assess the situation, safeguard data, and work to regain system functionality.
What did we do to correct the situation?
Capital Health immediately notified and engaged law enforcement and third party forensic and information technology experts to assist. Capital Health’s IT team took additional security measures to protect systems and worked around the clock to recover and restore our systems.
Do we know what data has been exposed, and is my patient, employee, or financial data compromised?
We are currently working with a forensic investigation firm to assess the risk to patient and employee data. We will provide more information as soon as it is available.
Patient Care
What impact is there to patient care at your hospitals?
All health care services are available at Capital Health and all systems have been restored.
