COVID-19 advice from a frequent flyer

Pro travel tip! Like many people I know, I had purchased tickets to fly before the COVID-19 mess. My flight was cancelled by the airline which was sad but totally expected and understandable. I wasn’t able to request a refund on the site so I called customer service. After waiting an hour on hold I was told that a refund would not be possible and that I would need to accept a travel voucher instead.

The customer service agent was pleasant but firm that a refund was not going to be possible Clearly he had his orders and there was no use arguing. So, we ended the call and I did some research. As common sense would dictate, I discovered that by law if the airline cancels your flight, it doesn’t matter what kind of ticket you bought, you are eligible for a full refund. I then discovered that I could submit a complaint to the US. Department of Transportation.

To be honest, I had low hopes of anything happening in the short or long term, but it seemed worth a try. To my great surprise within a few days I received an email from an actual person stating that my complaint was passed on to the airline for resolution. As quickly as I had gained hope, I lost it again. Then, after about a week I received an email from the airline stating that they would issue a full refund.

I’m sharing this in the hope that if you’re in a similar situation you’ll be able to get your money back too. Good luck travelers!

MercerMe is grateful to Hopewell Township resident Aaron Tellier for allowing us to share his Facebook post.

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